Merge tags you can use in emails to applicants
Merge tags fill in details when enrola sends an email. Type [@application_first_name@] and the applicant reads their own first name. This article lists the tags for emails to applicants: status emails, the new application email, and interview emails. For emails to employers and contacts, see Merge tags in employer emails and requests.
How to use merge tags
- Every email template has a Legend under the editor. Click a tag in the Legend to add it to the body where your cursor is.
- To use a tag in the subject (Subject or Title), type it in yourself.
- Type tags exactly, including
[@and@]. A mistyped tag is sent as you typed it. - Format a whole tag or none of it. If only part of a tag is bold, it won't fill in.
- If the record has no value for a tag, the tag is left out.
- Tags don't fill in emails you write as activities. See Send an email to an applicant or contact.
Tags for emails to applicants
These tags work in status emails, in the Send Email window when you change a status, and in the new application email.
The applicant
| Tag | Fills in |
|---|---|
[@application_title@], [@application_first_name@], [@application_middle_name@], [@application_last_name@] |
The applicant's name |
[@application_applicant_email@], [@application_telephone@], [@application_mobile@] |
Their email and phone numbers |
[@application_address@], [@application_city@], [@application_postcode@], [@application_country@] |
Their address |
[@application_birth_date@], [@application_gender@], [@application_nationality@], [@application_country_of_origin@], [@application_ethnic_origin@] |
Personal details |
[@application_uln@], [@application_national_insurance_number@] |
Unique Learner Number (ULN) and National Insurance number |
[@application_passport_number@], [@application_place_of_issue@], [@application_date_of_issue@], [@application_date_of_expiry@] |
Passport details |
[@application_visa_number@], [@application_visa_issued_on@], [@application_visa_expiring_on@] |
Visa details |
[@application_emergency_contact_name@], [@application_emergency_contact_relationship@], [@application_emergency_contact_number@] |
Emergency contact |
[@application_personal_statement@], [@application_hobbies_and_interests@] |
Their answers |
[@application_mode_of_study@], [@application_intake@], [@application_job_board@] |
Mode of study, intake, and the job board they applied through |
[@application_course_start_date@], [@application_course_end_date@] |
Course start and end dates, where recorded |
[@application_supervisor_name@], [@application_supervisor_email@], [@application_supervisor_phone@] |
The person the Application is assigned to |
The Opportunity and employer
| Tag | Fills in |
|---|---|
[@opportunity_heading@] |
The Opportunity title |
[@opportunity_short_description@], [@opportunity_description@] |
Short description and main description |
[@opportunity_app_start_date@], [@opportunity_app_end_date@] |
Advert start date and advert closing date |
[@opportunity_course_start_date@] |
Possible start date |
[@opportunity_salary@], [@opportunity_training_delivery_site@] |
Salary and training delivery site |
[@opportunity_employer@], [@employer_name@] |
The employer's name |
[@employer_email@], [@employer_website@], [@employer_address@], [@employer_city@], [@employer_postcode@] |
The employer's details |
[@employer_contact_name@] |
The name of the employer's main contact |
Your organisation and you
| Tag | Fills in |
|---|---|
[@organisation_name@] |
Your organisation's name |
[@user_name@], [@user_first_name@], [@user_last_name@], [@user_email@], [@user_phone@] |
The person sending the email. Empty in the new application email, which nobody sends by hand. |
Links
| Tag | Fills in |
|---|---|
[@application_feedback_link@] |
A link to the applicant feedback survey. Use it in the Send Feedback Survey email. Empty in the new application email. |
[@application_enrolment_form_link@] |
A link to the latest form sent to the applicant. Use it in Form status emails. |
Your custom fields
Each custom field on Applications, Opportunities and Employers has a tag made from its label in lower case, with underscores for spaces. For example, an Application field labelled "Preferred start month" has the tag [@application_custom_preferred_start_month@]. The Legend lists them in alphabetical order with the other tags, starting [@application_custom_, [@opportunity_custom_ or [@employer_custom_.
Important. A custom field's tag comes from its label. If an Admin renames the field, update every template that uses the old tag.
Extra tags in interview emails
Interview emails come from Internal interview and External Interview statuses. They can use the tags above, except the [@user_...@] tags and the feedback link, plus:
| Tag | Fills in |
|---|---|
[@interviewslot_datetime@] |
The interview's date and time |
[@interviewslot_date_from@], [@interviewslot_time_from@] |
The date and time it starts |
[@interviewslot_date_to@], [@interviewslot_time_to@] |
The date and time it ends |
[@interviewer_first_name@], [@interviewer_last_name@], [@interviewer_email@] |
The interviewer |
[@recipient_first_name@], [@recipient_last_name@], [@recipient_email@] |
The person reading this copy: the interviewer's copy shows the interviewer, the applicant's shows the applicant |
The Legend lists these tags for every status, but they only fill in interview emails. In interview emails, [@user_...@] tags are sent as typed, so leave them out.
Labels in the Legend that need explaining
| Tag | Legend label | What it actually fills in |
|---|---|---|
[@employer_postcode@] |
Default Contact Name | The employer's postcode |
[@organisation_name@] |
Training Provider / College Details | Your organisation's name |
[@opportunity_app_start_date@] |
template.opportunity.fields.applyFrom | Advert start date |
[@opportunity_app_end_date@] |
template.opportunity.fields.applyTo | Advert closing date |
[@application_course_end_date@] |
template.application.edit.confirm.ready_for_enrolment.end_date | Course end date |