The emails enrola sends, and who gets them
enrola sends emails when you act on a record, when applicants and employers reply, and for your own account. This article lists them all.
Most emails show your organisation's logo and colour. Emails you write as activities are sent exactly as you write them.
Emails to applicants
| When it is sent | Can you change the wording? | |
|---|---|---|
| Application confirmation | As soon as someone applies | Yes: the Auto application email for each Opportunity type, in Settings → Applicant workflows |
| Status emails | When you move an Application to an email status and select Send | Yes: each status's template, and each email before you send it. See Write the email a status sends |
| Request more info | When you ask the applicant for more information. Applicants with a mobile number also get a text message with the link. | Yes, before you send |
| "Your application: information received" | When the applicant sends the information you asked for | No |
| Interview invitation, with Accept and Reject | When you book an interview, once the interviewer has accepted | Yes: the interview status's template |
| "Interview on … has been cancelled" or "… has been postponed" | When you cancel or postpone an interview | No |
| "Your application has been reassigned" | When you move an Application to another Opportunity, if your organisation has this switched on | No |
| Emails you write | When you save an Email activity | You write them. See Send an email to an applicant or contact |
Emails to employers and their contacts
| When it is sent | Can you change the wording? | |
|---|---|---|
| Applicant profiles | When you share a profile, or send profiles in bulk | Yes, before you send |
| Request more info for an Opportunity | When you ask the employer for vacancy details. Contacts with a mobile number also get a text message. | Yes, before you send |
| "More information requested", "Liability insurance certificate requested", "Feedback Survey" | When you use Request more info, Request ELI or Send feedback survey on an Employer record | Yes, before you send |
| Employer and contact status emails | When you move an Employer or Contact to an Email status | Yes: the template, and the email before you send it (except in bulk) |
| Employer email status | When you move an Application to an Employer email status. Goes to the main contact of the Opportunity's employer. | Yes |
| Interview invitation, with Accept and Reject | When an employer contact is the interviewer for an External Interview | Yes: the interview status's template |
| "Interview on … has been accepted", cancelled or postponed | When the applicant accepts, or you cancel or postpone | No |
| Emails you write | When you save an Email activity for a contact | You write them |
Emails to your team
| Who gets it | When | |
|---|---|---|
| "New Application" | The person the Application is assigned to | When someone applies, if New Application is switched on in Settings → Notifications |
| Interview invitation, with Accept and Reject | A staff interviewer | When you book an Internal interview, if Notify Interviewer about scheduled interview is switched on |
| "Interview on … has been accepted" | The interviewer and the person the Application is assigned to | When the applicant accepts |
| Interview cancelled | The person the Application is assigned to (and the interviewer, if the applicant declined) | When the interviewer or applicant declines |
| "Interview on … has been cancelled" or "… has been postponed" | A staff interviewer | When you cancel or postpone their interview |
| "Your applicant has been enrolled" | The person assigned to each of the applicant's other Applications | When one of their Applications reaches Ready for enrolment |
| "More information submitted" | The person who sent the request | When an applicant sends the information you asked for |
| "More information submitted by employer" | The person who sent the request | When an employer completes Request more info for an Opportunity |
| "Form completed" | The person the Application is assigned to | When an applicant completes a form |
| "Applicant Profile - feedback received" | The person the Application is assigned to | When an employer sends feedback on a shared profile |
| "Feedback survey submitted by application" | The person who sent the survey | When an applicant completes the feedback survey |
| "Employer has submitted more information", "Employer has submitted liability insurance certificate" | The employer's Assigned Supervisor | When the employer completes the request |
| "Employer feedback survey was submitted" | The person who sent the survey | When the employer completes it |
| "Reminder for activity: …" | The person who last saved the activity | At the activity's reminder time |
You can't change the wording of these emails.
Emails about your account
| When it is sent | |
|---|---|
| "Set up your enrola account" | When an Admin adds you. The link works for 7 days. See Set up your account from your invitation email. |
| "enrola: reset your password" | When you select Forgot password? on the sign-in page. See Forgotten your password: choose a new one. |
| "enrola: choose a new password" | When an Admin selects Reset password for you. The link works for 1 hour. |
| "Your account has been locked" | After too many wrong passwords. See Too many attempts: when sign-in pauses. |
| "enrola: your sign-in code" | From Tuesday 27 October 2026, when you sign in on a device that isn't remembered. See Email sign-in codes from Tuesday 27 October 2026. |
No enrola email ever contains your password.
Switch notification emails on or off
Admins and Team Owners choose three of these emails in Settings → Notifications: New Application, Notify Interviewer about scheduled interview, and the reassignment email to applicants. See Choose which notification emails enrola sends.
Replies
enrola sends emails from its own address. Replies go to a person, not into enrola:
| Replies go to | |
|---|---|
| Status and interview emails to applicants | The person the Application is assigned to |
| The application confirmation | Your organisation's Team Owners |
| Emails you write, Request more info, employer and contact status emails, feedback surveys | The person who sent them |
| Request more info and Request ELI from an Employer record | The employer's Assigned Supervisor |
| Shared applicant profiles | enrola's sending address, not you. Say in your message how the employer can reach you. |
If an Application isn't assigned to anyone, replies to its status emails don't reach your team. Assign Applications before you email applicants.