Getting help from the enrola team
The enrola team supports everyone who uses enrola. This article explains how to reach us and what to tell us.
Contact support
- From inside enrola: once you are signed in, select the help button in the corner of the page.
- By email: write to support@enrola.co.uk.
For questions about pricing or adding enrola to another part of your organisation, email hello@enrola.co.uk.
What to include
Tell us:
- your organisation's name in enrola
- the page or record, ideally with its web address copied from the browser
- what you did, what you expected and what happened instead
- any message enrola showed, word for word, or a screenshot
- roughly when it happened
Warning. Never send us your password, and don't send passwords or keys for other services. The enrola team will never ask for them.
Only include applicant details if we need them to find the problem. A link to the record is usually enough.
Jobs the enrola team does for you
Some tasks are kept for the enrola team. Ask us if you need:
- your organisation set up, or another organisation added to your account
- Opportunities, Employers, Contacts or Applications imported from another system
- Google Tag Manager (GTM) added to your public pages
- the names of your main menu items changed
- an Opportunity deleted
- your email sign-in codes reset, from Tuesday 27 October 2026, if they have been paused (see Email sign-in codes)
If you have deleted something by mistake, contact us straight away. We may be able to restore it.
Before you contact us
- Check the What's new page. A change you noticed may be listed there.
- If you can't sign in, see Sign in to enrola and Too many attempts: when sign-in pauses.
- If a post to a job board failed, see Why did a post fail?